Frequently asked questions

What is counselling?
An opportunity to talk with someone about your personal concerns.

What actually happens?
The first time you meet a counsellor is sometimes called an assessment session. This is an opportunity to explore your personal needs for counselling - for us to see if we can provide the service you require and for you to see if counselling is right for you.

Is it confidential?
All sessions are confidential. Personal information discussed during sessions will not be disclosed to a third party without your consent, unless in exceptional circumstances, eg requirements of a Court of Law. The counsellor will explain this during the first session.

How often do I need to attend?
If you decide to proceed with counselling, sessions are usually once a week for 50 minutes. In your first session you will agree a contract with your counsellor that will cover things like arrangements for holidays and donations. The length of the contract depends on your personal situation. It could be for six weeks or considerably longer, and can be reviewed at any time.

When will my sessions be?
They may be during the day or in the early evening.

Is it free?
We are a charity and it is due to donations and contributions that we are able to provide the service. We welcome a contribution based on your individual circumstances and will discuss this with you at the first meeting.

Do I need a referral from my GP?
No. Please click here for information on how to contact us and book a first appointment.

Can I make a referral for someone else?
If you are working in an agency and your service user has expressed an interest in counselling, please click here for a link to our referral form.

If you are concerned about a member of your family, or a friend, then we cannot accept a referral on their behalf. However, you may give them our contact details so they can contact us themselves.